MADAP Operations Update: 4/14/22

April 14, 2022 

On December 4, 2021, the Maryland Department of Health (MDH) experienced a network outage that impacted the MDH information technology systems, including the MADAP client database and network. While we have more resources now, we remain unable to access our client database. 

We have identified viable solutions to make eligibility determinations for new and established MADAP clients. Please see links to previous updates under MADAP Historic News on the website for current operations.

MADAP fax lines are now operational and you may resume faxing to the fax lines listed here: 410-333-2608 and 410-244-8617.

For new and established clients:

  • We have sent out recerts for clients that end in April. If you have already sent in your recertification application and supporting documents prior to receiving one in the mail, you do not have to return it. Please do not send duplicate copies of any document unless specifically requested. This slows our process down when sorting through and organizing our documents for processing. 
  • Please only send applications, recerts, and other supporting documents to the client services email address or through one of the fax lines. Please do not send to the specialists unless specifically requested to do so. This overloads their email box and makes it difficult to work through documents received. 
  • We can be reached via email at client.services@maryland.gov.

Our office phone numbers have been forwarded to our cell phones. It is not necessary to call both lines, as they will only ring to one phone.

Find network incident and restoration updates here. You may also refer to our website for access to current applications, a copy of this notice (and previous notices), and other program details. 

We know that this is a difficult time for you, as it is for us as well. We have more resources now and are coming back slowly but surely. We are still requesting your patience and help in sharing information with those who may or may not have email communication. We appreciate your patience and understanding in advance. Please continue to check our website for the most current information on MADAP operations. 

For any questions or concerns that you may have, please contact the MADAP office at 410-767-6535 or send us an email to client.services@maryland.gov.