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The Links: Enhancing Culturally Appropriate Communication: Patient–Provider Interventions
March 22 @ 1:00 pm - 2:00 pm EDT
This webinar will introduce organizational strategies to improve communication; involve teamwork training initiatives and the adoption of structured culturally tailored communication tools; how to implement the process, checklists, and team briefing processes. Patient safety and high quality culturally appropriate care should be the goals for all healthcare professionals. Equitable patient-provider communication is an essential component of patient care; (a) for communication to be effective, and (b) to facilitate patient comprehension and understanding, the information must be culturally and linguistically competent, accurate and based on the health literacy skills of the target population.
- Increase awareness of key factors that play a role when communicating with patients/customers
- Increase knowledge and understanding of the role of culture and health literacy to develop and adopt culturally tailored communication strategies
- Analyze how culturally tailored communication and messaging transcreation play an important role to improve communication
- Discuss how stigma, discrimination, & bias interfere with the implementation of equitable communication strategies
Dr. Rebecca Vargas-Jackson, M.D.
Dr. Rebecca Vargas-Jackson, M.D., is a surgeon, and infectious disease specialist. She is also bilingual, English and Spanish. Dr. Vargas-Jackson has been working for over 25 years as a subject matter expert for a variety of agencies and organizations developing assessments, and providing training, technical assistance, capacity building, and M&E, particularly but not exclusively on: cultural competency in health care, health related stigma, health literacy, culturally tailored communications, and messaging transcreation. Her principal focus has been underserved populations, racial/ethnic minorities, lesbian, gay, bisexual, and transgender (LGBT),hard to reach, and new immigrant communities. She is a co-organizer of the annual International Stigma Conference at Howard University. Dr. Vargas-Jackson was one of the co-writers of the DHHS “National Standards for Culturally and Linguistically Appropriate Services in Health Care (CLAS).” She has since been affiliated with George Mason University (GMU) as research faculty, College of Health and Human Services. She also developed the first Office of Multicultural Services, to serve new immigrants and LEP populations; was Co-PI in the first AIDS clinical trials for minorities.
1.0 AMA, AAPA, ANCC, APA, ASWB, ACPE credits are available for this activity free-of-charge.